SSI Threat Model in Question

SSI should adopt a better model for communication. To send out threatening letters to unsuspecting and disabled people can not be the best way to get in touch. Who wants to open a letter, after doing nothing wrong, only to find that the funds may be cut if…Why not just send a friendly letter that explains things first? For example…

“Salutations valued recipient, we are writing to update our files and would enjoy speaking with you on …at … in the afternoon. Thanks for making time to help us help you. The information we will cover is as follows…The call will take less than 15 minutes and is necessary for us to ensure some details. This is a routine update and everyone will have an appointment at some time.”

Obviously I was being moderately sarcastic but the point remains, just ask! Threats are unnecessary and puts people on defense before the offense even happens. Perhaps their blanket threat letter can be used for those who missed calls or appointments as a last ditch effort. Knowing the blogs that I have read, no one wants to be threatened every time info is needed. Positive reinforcement still works. Many people on disability have anxiety disorders and those letters can cause a worsening of symptoms. Those fighting depression can fall deeper in that abyss of darkness at the smallest thing. Something like all of your income will be cut if….

Not professional at all SSI. We expect better. As a bit of advice, perhaps hire people persons for jobs that deal with people. Perhaps train people that they are talking to people who may be hanging onto life, so yelling and arguing about numbers, and demanding clear and concise thinking on call, is just not always possible. If it was, we would not be considered disabled. SSI remember the mission, of you have one. If not, I suggest something about helping people rather than saving pennies! Create another letter that doesn’t threaten people. Just ask, that’s what I am doing now. Just asking.

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